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HP Printer Troubleshooting Steps To Resolve Major Problems

Published by Paul Anderson ,

HP printers troubleshooting
HP Printer Troubleshooting Steps To Resolve Major Problems

HP printers troubleshooting

Last night your printer worked completely fine but when you print some urgent document in the next day early morning, suddenly you find that your HP printer unable to print anything. Here, we are discussing reliable HP Printer Troubleshooting steps to fix basic printer problems. Basically, the first thing you need to do is to find out the main reason behind it why such a problem arises. So, in general, in most cases, the printer not printing type of problem can result from many different reasons like; missing or outdated printer drivers, poor connections, bad configurations in Windows, etc. Printer hardware issues like no ink or a paper jam can also be the cause of frustration with HP printer not printing. Below are the provided couple of solutions to troubleshoot printers. You can freely take Online HP Support by simply sitting at your home to troubleshoot HP printer problems.

HP Printer Troubleshooting to Fix Printing Problems

Go through the given instructions one by one to effortlessly troubleshoot the printing problem. Let’s start with resolving the process in the right way:

HP printer troubleshooting steps infographics

Solution 1: Check Your HP Printer Status

  1. Make sure that there are limited papers stored in the input tray. As if there is less paper, you might confront printing problems during a print job. 
  2. You should also ensure that none of the paper is stuck or jammed inside the paper feed. If there is, check to see that and remove that stuck paper gently from the paper feed as you obviously don’t want to ruin the internal motor or paper feeder.
  3. Is there no ink or toner available in the container? If yes, then install the ink cartridges immediately as it could create annoying trouble in printing performance.

Solution 2: Cancel All HP Printer Jobs

Clear out stuck print jobs completely on your HP printer as because of this you can’t print anything. 

Many times, when you send the document to print, the sent printing job can be stuck in the print queue and it is needed to cancel all the stalled print jobs. This is quite more technical but it is not too difficult that you can’t give it a try at least. 

Hence, a glimpse at the noted points for HP printer troubleshooting:

  1. Go to your Windows Control Panel.
  2. Select “Devices and Printers”.
  3. Search for HP Printer from the given list of printing devices; make sure it is the one you are having issues with. 
  4. Give a right-click on that printer and select “See what’s printing” from the drop-down menu.
  5. When the new page opens, click the “Printer” menu item in the top right and select “Open as Administrator” from the drop-down list.
  6. Now, open the “Printer” menu in the top right again.
  7. Choose the option “Cancel All Documents”. At that point, a confirmation dialog window will appear, so you will have to ensure that you want to clear all documents in the print queue by selecting the “Yes” button.

Now try to print a test page to check the printer for ensuring yet facing any issue.

Solution 3: Set Your HP Printer as Default

Generally, when you send a print request to the wrong printer on your computer, then your printer won’t print

So, set your HP printer as default if it is not yet set. Go through the below steps to troubleshoot the error:

  1. Go to your Windows Control Panel.
  2. Select “Devices and Printers”.
  3. Look for your HP Printer into the printing devices list. Right-click on that selected printer and choose the option “Set as default printer” from the drop-down menu. 
  4. If there is a confirmation prompt, click the “Yes” button simply.
  5. By doing this, you can see a nice little green checkmark just below the icon of your HP printer, which means your printer is now selected as the default for Windows.

Solution 4: Update HP Printer Driver

If the following solutions haven’t worked out for your HP printer troubleshooting, the last but not the least option for resolving it is to update your HP printer driver. 

  1. Press Windows key + R to launch the run dialog box.
  2. In the run dialog box, type devmgmt.msc and click Ok.
  3. Windows device manager will open. 
  4. Scroll down and select the  ‘print queue’ to see the list of printers.
  5. Right-click on Printer (below print queue)
  6. Select ‘update driver’ from the menu. 
  7. Wait until the printer driver is updated and then follow on-screen instructions to complete the process. 

HP troubleshooting printer steps for Windows 10 and Mac: 

Troubleshooting HP Printer: Windows 10

HP troubleshooting printer methods are explained here. Try these methods to resolve the primer issue. 

  • Check cords connection for wired and wireless printers: 

Case 1: If your printer has wire connections, ensure that the USB cords are properly connected to the PC. 

Case2: If you are using a printer on wi-fi or have a wi-fi printer, ensure that the printer’s wireless option is available and turned on/enabled. 

  • Power cycle the printer: To power cycle the printer, turn off >> unplug the printer >> wait for 30 seconds >> plug back the printer >> turn on the printer. 
  • Check printer driver updates: While troubleshooting the HP printer never misses on the outdated printer driver. It affects the printer’s operations and performance. Always keep your printer driver updated. 
  1. Download and install the HP easy application. 
  2. Launch the application and select ‘scan now.’
  3. As the scan is finished. Select the ‘update’ option and check the latest available driver and install them. Or Check out solution 4 for steps to update the driver.
  • Clear Stuck Commands: Often, unexecuted commands are stuck in the printing process and create an issue. Therefore, ensure you have cleared previously stuck commands from the lost. 

Follow the below-mentioned HP printer troubleshooting guide:

  1. Head to Start icon >> Select the control panel >> Devices & Printers >> Go to the printer’s section and right-click on your hp printer >> Click “see what’s happening.” 
  2. Now select the ‘printer’ menu >> choose ‘select as administrator’ >> again select the ‘printer’ menu >> select “cancel all document’s link.”

Troubleshooting HP Printer: Mac

HP troubleshooting printer methods are explained here. Try these methods to resolve the printer issue. 

  • Check your internet connections: Several printer error issues are connected to the poor or no internet connection. Therefore, before you make any move, read on these points:
  1. Ensure your printer has a good internet connection.
  2. Ensure the USB cable is connected to both ends. 
  • Check if the printer is in the ready state: Follow these steps to confirm if the printer is in a ready state or not. 
  1. Turn on the printer. 
  2. Check the paper tray has enough papers and cartridges filled with ink and installed accurately. 
  3. Restart the printer. Wait until it gets back to the printing state.
  • Reset the HP printing system :
  1. Click on the Mac icon >> select System Preferences >> Printers & Scanners >> right-click on the printers window >> select ‘reset printing system.’ 
  2. Now, select ‘rest’ (from the confirmation window) >> Enter credentials – administrator’s name and password >> click Ok.
  • Restart the HP printer: To restart your printer, follow these steps. 
  1. Press the power button and turn off your printer for 10-15 seconds. 
  2. Now, disconnect the printer’s power cable from your printer. 
  3. Also, power off the PC.
  4. Turn on the printer and disconnect the power cables from the wireless router
  5. Wait for 15 seconds. 
  6. Reconnect all power cables to the router and print a sample.

Read Also: Fix HP Printer Not Printing Color

Get HP Printer Assistant for HP Printer Troubleshooting

If you are not satisfied with the above written HP printer troubleshooting process, then don’t worry and dial the provided helpline number. Moreover, you can download HP Printer Assistant for a reliable and fruitful solution. You will get exact possible guidelines in a proper manner to end up your printer doesn’t print issues instantly. Hence, call us and stay tuned!

Frequently Asked Questions (FAQs)

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