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What is HP Print and Scan Doctor for Windows PC?

Published by Paul Anderson ,

HP Print and Scan Doctor is a free printers/scanner diagnostic tool for windows PC. It helps in solving the most common printing as well as scanning problems in HP printers and scanners. This tool or software works in almost all windows version can be very accommodating as a first involvement when your printer fails to print. If you also want to take benefit of this tool, then you have to install it on your PC.

HP Print and Scan Doctor

Although installing this tool is very easy, you just need to go to HP Print and Scan doctor page and click on the download link. When the downloading completes, simply double click on it to install it in your PC and start using it to kill your HP printer related issues. Here, we are discussing some common issues that can be fixed by HP print and scan doctor.

Download and Install HP Print and Scan Doctor For Windows

The HP Print and Scan Doctor software can be installed on computers running on Windows 7, Windows 8, 8.1 and Windows 10. Therefore, if your system runs any of these Windows, you can frequently download such tool. Take a brief look at below steps and start following them as directed:

  1. First of all visit the link
  2. Then, tap “Download Now” button display on the right side of the home page
  3. Click “Yes” to confirm if prompted, the download will start automatically
  4. Next, give double click on the downloaded file, and if asked click “Run” and then when the screen turns dark, tap “Yes”
  5. Now HP software will start installing, click “Accept” to continue installation
  6. The HP Scan and Print Doctor for windows will now scan and fix the errors or issues with the installation of your printer, click “Start”
  7. Windows will now search for products and will then list the printer that are linked with the system
  8. Now select your printer and press “Next” button
  9. But in case your printer is not listed, don’t get panic, simply restart your printer and click “Retry” tab and if there is connection problem, go through the guidelines in the tool
  10. Depending on the problem, click either “Fix Printing” or “Fix Scanning”
  11. Doing so, test results are displayed with icons:
  • A checkmark means that your printer passed
  • A wrench symbol means a problem was detected and resolved
  • An exclamation mark means a test failed and was skipped
  • An “X” symbol means the printer has a problem. Follow the given instructions to fix it


Fix Following Problems using HP Print and Scan Doctor

Resolve Printer Offline Problem using HP Scan Doctor

  1. Start downloading HP Print and scan doctor.
  2. Locate the downloaded file on your computer and run HPPSdr.exe.
  3. When HP printer and scan doctor is open click on start and then you have to choose your printer.
  4. If your desired printer is not listed, then turn it on and tap on Retry.
  5. If there is a connection problem, then make sure to connect your printer properly.
  6. When prompted to turn on printer updates, simply click on yes and continue.
  7. When screen displays to make your printer default printer in a prompted message, click yes and continue for further steps.
  8. By doing so, you will see your HP printer is come back to online state and you can continue printing with it.

Fix Print jobs stuck in queue Using HP Print and Scan Doctor

  1. Download HP print and scan doctor and when the download completes, go to HPPSdr.exe from the download location on your computer and double click on it.
  2. Open HP print and scan doctor, tap on start and then select your printer.
  3. In order to fix printing issues, simply click on fix printing.
  4. The tool will automatically start the identifying issues which preventing printer from printing.
  5. After identifying, this tool will ask you to remove the issues or not.

Also Read: HP Solution Center

Install the HP Print and Scan Doctor Mac

Install the HP printer and scan doctor for Mac and configure the printer with macOS computer

If you want to set up your HP printer using a Wi-Fi network, perform all the below steps:

  • Put the PC and printer next to the Wi-Fi router.
  • Activate Wi-Fi on your PC to establish a connection to your network. If the computer is already connected to the network with an Ethernet cable, consider the Wi-Fi connection during setup.
  • Turn on Bluetooth on your PC so HP Smart can recognize your printer during setup.
  • Download the HP print and scan doctor for Mac from the Mac App Store.


If asked to sign in with your Microsoft account so that you can use the app on all of your devices, you can do so or choose No, thanks to proceed.

NOTE: You need to first disconnect your Virtual Private Network (VPN) connection before downloading it.

You need to create or sign in to your HP account to use all printer features while configuring HP Smart for the first time.

  • After selecting Add Printer or the plus sign in HP Smart, continue the setup instructions to locate the printer.
  • If the printer is not discovered during a Wi-Fi setup, restart the printer, close and reopen HP Smart, and then attempt adding the printer once more.


Run Diagnose & Fix

  • Find Diagnose & Fix in the HP Print and Scan Doctor Mac computers, then launch it.
  • Open Diagnose & Fix first, then the HP Smart software.
  • macOS: Select the printer you want to fix, go to Printers in the top menu bar, and then select Diagnose & Fix.
  • Start by selecting Diagnose & Repair from the Printers menu (MacOS).


NOTE: HP Smart should not be closed while the troubleshooter is active.

If there are any problems, adhere to the directions that are given.

If the problem is still present, choose one of the other resources or visit HP Customer Support to look for the precise problem or error message you are encountering.

The HP print doctor is indeed a robust utility that helps in simplifying numerous other HP printers’ related tasks too. So, whenever you face any issue regarding your HP printer than make use of this tool to get rid of your entire issues.

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