HP printer is being preferred by many users because of its high quality printing solution and affordable rate. It is available in the market in customer’s budget. HP printer offline issue can be caused by either connectivity issue or printer’s status set as “Offline” in operating system. There are various reasons for the occurrence of printer offline problem. However, you are not the only person who is suffering from this problematic situation as there are many other users too who face printer says offline problem. So, don’t worry! Just read the blog-post to learn the effectual solutions.
Why is my HP Printer offline?
- Use of faulty USB cable or poor source of power.
- Slow network connection.
- Both the devices, the system, and the printer are connected to different network or Wi-Fi.
- Use of outdated/ corrupt printer drivers.
- Windows settings are inappropriate.
- Faulty printer settings. Your printer is set to operate in Offline mode.
Steps to Fix HP Printer Offline on Windows
Check-out the troubleshooting guidelines listed below and follow them one-by-one:
Step 1: Check Connectivity by Using HP Printer and Scan Doctor
Due to connection error, your HP printer says offline and doesn’t allow you to print. Therefore, first you need to check the connectivity with the use of HP Printer and Scan Doctor tool. Here is the ways to download this tool and check the connection:
- Download HP Printer and Scan Doctor on your PC.
- Run ‘HPPSdr.exe’ file to install it.
- Once HP Print and Scan Doctor opens, click Start, and then select your printer.
- If a message “turn on printer updates” prompts on the screen, click “Yes”.
- If a screen prompts you to make your printer the default printer, tap “Yes”.
- Try to print.
If yet HP Printer is Offline, continue to the next step.
Step 2: Set the Default Printer Manually
Set Your Default Printer in Windows 10
- Search Windows for devices, and then click “Printers & scanners” from the given list
- If the check-box beside “Let Windows manage my default printer” is checked, make it uncheck immediately by clicking on the box
- From the list of printers, click the printer name that matches the name of your printer, and then click “Manage”
- Under “Manage your device” section, click “Set as default”
- Now, try to print and check whether the HP Printer says Offline is converted into Online or not
Set Your Default Printer In Windows 8, 7
- Search Windows for devices, and then click “Devices and Printers” from the list of results
- Right-click on the name of the HP printer that is active, and then select “Set as Default printer”
- Try to print now
If the printer still showing offline, continue to the next step.
Step 3: Check the Printer Port and the Status of Window Services
If your HP printer uses a WSD port, check the status of Windows Function Discovery services, and then add a TCP/IP port if required. Follow the given instructions:
- Open Control Panel, and then select the “Devices and Printers” option
- Right-click on your printer, choose “Printer Properties” option and then click on “Ports” tab
- Check if your printer uses a WSD port
- If your printer does not use a WSD port, skip to the next step noted in this page
- If your printer uses a WSD port, continue following the given lines
- Search Windows for ‘Services’ to open the Services list
- Scroll down the list to locate “Function Discovery Provider Host” and “Function Discovery Resource Publication”, and then check the Status and Startup Type columns
- If both the services are ‘Running’ and the Startup Type is ‘Automatic’, continue to the next step
- If the status of the services is blank and the Startup Type is ‘Manual’, right click the name, select “Properties”, set the Startup Type to Automatic, and then click Start under Service status
- Click OK, and then continue to the next step
- Come back to the “Devices and Printers” window, press F5 key, and then click your printer name to check the status
- If your printer is now showing online, the, it’s great! The issue has solved
- But, if still your HP Printer Offline, continue with these steps
- Print a “Network Configuration Report” from the printer Settings or Wireless menu
- Right-click on your printer, select Printer Properties, click on Ports tab and then click “Add Port”
- Select “Standard TCP/IP Port” from the menu, and then click “New Port”
- Follow the on-screen instructions to add a new port
- Again get back to the Devices and Printers section, press F5 key, and then click your printer name to view the printer status
- If your printer is no longer offline, the issue is solved
- If your printer is still offline, go ahead to the next step
Step 4: Generate a Manual IP Connection
To manually connect to your printer, you must use the printer IP address. Here are the steps for this:
- First, print a Network Configuration Page
- On the Network Configuration Page, find the network status for your network connection type
- Next, Find the IP Address, Subnet mask and Default Gateway for your network connection type
- Find the URL(s) for the Embedded Web Server (EWS)
- Once you find the specific URL, open a web browser on your network connected PC, type such URL into the address bar, and then hit “Enter” key to open the printer’s EWS
- In the EWS home page, click the “Network” or “Networking” tab, open the Wired or Wireless menu, depending on your network, and then tap IPv4 Configuration
- Select Manual IP, click Suggest a Manual IP Address, and then make sure the IP Address, Subnet Mask, and Default Gateway numbers match the Network Configuration Page
- Note-down the IP address on a piece of paper as it can be further used
- Click “Apply”, and then wait until the changes have been made
- Return to the Devices and Printers window, press F5 key, and then click your printer name to view the printer status
If your HP Printer remains Offline, continue to the next step.
Step 5: Connect the PC to a TCP/IP Port
After configuring the IP address manually, add a printer port to Windows that matches this new IP address. To do this, follow the given points:
- Go to the Control Panel, search for “Printers & scanners” and open it on Windows
- Click the name of your printer, and then select “Manage”
- Click “Printer Properties”
- Click the “Ports” tab, and then click on “Add Port”
- Select “Standard TCP/IP Port”, and then click “New Port”
- Type the printer’s IP address that you wrote down earlier, and then tap “Next”
- Select the new Standard TCP/IP Port from the list, and then press “OK”
- Try to print to check whether your printer offline is changed into Online
Steps to Get HP Printer Online Back From Offline On Mac
If the printer is not physically attached to your Mac or there is network connectivity issue, your HP printer may show offline when attempting to print. In that situation, what you should actually do is to re-established a connection to your Mac in well-manner and verify that the printer driver and software are installed in Mac OS correctly. Once you are confirmed with that, you can get back to printing customer invoices or documents without any hindrances. But if yet HP Printer goes Offline error message, look at the glance on the below given statements:
Step 1: Basic Troubleshooting Sequence
In order to get your printer online back with effectively, let’s begin with the basic troubleshooting sequence mentioned underneath:
- First and foremost, you are suggested to check all of the cable connections established between your printer and the network router or Mac computer. Make sure none of the cables are defective and loosely connected and also ensure that the printer is powered on.
- Check the input tray for any paper jam and less paper inserted. Make sure there is enough paper seated into the paper tray and the paper is aligned properly in the printer. If you see a “Low Ink” message on the printer display screen, replace the ink cartridges immediately.
- Next, you have to install the updates if available. To install the updates, give a click on the “Apple” menu and select “Software Update” option.
- Click the “Apple” menu and select “Restart” from the drop-down menu once the installation process gets completed
- Click “System Preferences” in the Dock and select “Print & Scan.” Double-tap on your printer from the Printer list if a yellow light appears next to the printer’s name. Click “Resume”.
- Open a document that you want to take a printout, attempt to print the document by pressing “Ctrl+P” keys simultaneously. Now, click the “Change” button and choose your printer from the given list. At the end, tap “Print” tab
In case, your printer remains offline, then despite wagging-off reset the printing system and add the printer again appropriately. Let’s perform this without any delay!
Step 2: Reset Printer System
Here are the guidelines you have to go through step-wise correctly to reset your printer more efficiently:
- Click the “Apple” menu and choose “System Preferences” from the drop-down menu
- Click “Print & Scan” tab
- Press the “Ctrl” key and right-click all together in the Printer list. Select “Reset Printing System” option
- Click the “+” button to start adding your printer. Now, select your printer if it is listed in the menu, otherwise click “Add Printer or Scanner” tab. Select your printer from list and click “Add” button. Wait for the printer to download and install and then start using your printer again without any hassle
This way you can fix HP Printer Offline issue on your MacOS as well and hence print anything.
Also Read: How to Setup HP Wireless Printer?
Obtain Reliable and Cost-Effective Online HP Printer Support for Help
Are you unable to bring your printer online from Offline? Don’t understand why is my HP printer is offline and how to fix this problem? If really not, be calm! We have technical team for offering the world-class remedy of your printer related problem. So, without any confusion make an instant call at helpline number to get effective HP Printer Support online by sitting at your home. In a quick, your offline printer will become online and can printer without any disturbance.